Refund Policy

Applies to Pro and Business subscriptions

This document is a template for a real product. Before launching to paying customers, have a qualified lawyer in your jurisdiction review and adapt it to Philippine law (RA 10173 for privacy) and any other jurisdiction you serve.

We want you to be satisfied with NythosX. If you're not, here's how refunds work.

Free tier

Free accounts cost nothing, so there is nothing to refund.

First 7 days

If you upgrade to Pro or Business and are unhappy for any reason, email support@nythosx.com within 7 days of your first charge and we will refund 100% — no questions asked.

After 7 days

After the 7-day window, we do not issue partial-month refunds. However:

Cancel any time from Account → Plan & billing. You keep paid features until the end of the current billing period, then drop to Free. You will not be charged again.
Duplicate charges or billing errors are refunded in full, always.
Service outage exceeding 72 consecutive hours that materially impairs paid features may qualify for a pro-rated credit — contact support.

Annual plans

Annual subscriptions follow the same 7-day rule. After 7 days, we do not pro-rate the unused portion, but you can still cancel future renewals.

Chargebacks

Please contact us first before initiating a chargeback. We resolve nearly all issues within one business day. Initiating a chargeback without contacting us may result in immediate account suspension.

How refunds are issued

Refunds go back to the original payment method via Stripe. They typically appear within 5–10 business days depending on your bank.

Contact

Billing support: support@nythosx.com.